Return & Refund Policy

Last updated: August 29, 2026

Because our products are supplied for qualified laboratory research and product integrity cannot be verified after shipment, all sales are final except for qualifying issues described below.

Returns

We do not accept returns once an order has shipped or been delivered. Returned products cannot be restocked or resold.

Non-Qualifying Requests

We do not issue refunds or accept returns for a change of mind, ordering the wrong product or quantity, failure to read product information, carrier delays, or improper storage or handling after delivery.

Qualifying Issues

If an order arrives damaged, contains an incorrect item, or is missing an item, Contact Support within 48 hours of delivery. Please provide the order number, a brief description, and clear photos of the package and products when applicable.

If tracking indicates a possible loss or delivery problem, contact us promptly. We will review documented carrier-loss, damage, incorrect-item, missing-item, or other qualifying issues on a case-by-case basis. If Prestige Peptides or the carrier confirms a qualifying issue, the appropriate resolution may be a replacement shipment, store credit, or a refund to the original payment method, as required by law or warranted by the circumstances. This is not a general money-back guarantee.

Order Cancellations

Cancellation requests must be made before fulfillment. Once an order is being processed or has shipped, it cannot be cancelled.

Research Use Only

Products are supplied solely for qualified in-vitro laboratory research. Purchasers must be at least 21 years old. Products are not for human consumption, veterinary use, clinical use, diagnostic use, therapeutic use, food, cosmetic, resale, or export use.

Contact

For help, Contact Support, use the Chat button on the website, email support@prestigepeptides.us, or call (612) 552-1865.